Question 1

Requests, complaints, or feedback

Accepted Answer

If you registered for or attended an event hosted on Peewah and would like to submit a request, complaint, or suggestion, you can do so through our support channel.

Please note that Peewah is a technology platform used by organizers to manage their events.

Decisions about the event itself (such as logistics, cancellations, refunds, or schedule changes) are the responsibility of the event organizer.

However, our team can help review your case or guide you on how to contact the organizer.

How to submit a request?

Q: Requests, complaints, or feedback

<p>If you registered for or attended an event hosted on <strong>Peewah</strong> and would like to submit a request, complaint, or suggestion, you can do so through our support channel.</p> <p>Please note that <strong>Peewah is a technology platform used by organizers to manage their events.</strong></p> <p>Decisions about the event itself (such as logistics, cancellations, refunds, or schedule changes) are the responsibility of the <strong>event organizer.</strong></p> <p>However, our team can help review your case or guide you on how to contact the organizer.</p> <h1 id="howtosubmitarequest">How to submit a request?</h1> <p>Send an email to: 📩 <strong>soporte@peewah.co</strong></p> <p>Include the following information:</p> <ul> <li>Full name</li> <li>ID type and number</li> <li>Contact phone number</li> <li>Email address used to register for the event</li> <li>Event name</li> <li>Description of the request, complaint, or suggestion</li> </ul> <p>To help us process your request faster, you may also include:</p> <ul> <li>Event link</li> <li>Screenshots or other relevant information</li> </ul> <h1 id="whathappensnext">What happens next?</h1> <p>Our team will review your request and, when appropriate, may:</p> <ul> <li>Guide you on the appropriate process</li> <li>Put you in contact with the event organizer</li> <li>Review aspects related to the platform's functioning</li> </ul> <h1 id="responsetime">Response time</h1> <p>Requests are reviewed in order of receipt and will be responded to within the timeframes established by applicable regulations.</p>

Send an email to: 📩 soporte@peewah.co

Include the following information:

Full name
ID type and number
Contact phone number
Email address used to register for the event
Event name
Description of the request, complaint, or suggestion

To help us process your request faster, you may also include:

Event link
Screenshots or other relevant information

What happens next?

Our team will review your request and, when appropriate, may:

Guide you on the appropriate process
Put you in contact with the event organizer
Review aspects related to the platform's functioning

Response time

Requests are reviewed in order of receipt and will be responded to within the timeframes established by applicable regulations.

Question 2

What is Peewah?

Accepted Answer

Peewah is a platform used to manage registrations and operations for academic and corporate events.

Organizations such as universities, professional associations, and companies use Peewah to organize events like:

Conferences
Seminars
Courses and diploma programs
Academic sessions
Corporate events

From a single platform, organizers can manage participant registration, communications, and event logistics.

${color}[#000000](What can you do with Peewah?)

With Peewah you can manage several aspects of an event, including:

Creating registration pages with custom forms
Managing the list of participants
Sending communications and reminders by email
Controlling event access with QR codes
Selling tickets for paid events
Generating attendance certificates
Collecting satisfaction surveys
Viewing event statistics and reports

These features allow organizers to centralize tasks that are often managed using multiple tools.

${color}[#000000](Types of events supported)

Peewah can be used to manage different event formats:

In-person events
Virtual events
Hybrid events

The platform works for both small events and large conferences with hundreds or thousands of participants.

${color}[#000000](Learn more)

If you want to learn how to use the platform, you can explore the following guides:

Peewah website
How to create an account in Peewah
How to create an event in Peewah
How registrants and credits work

Question 3

How Peewah pricing works?

Accepted Answer

Peewah uses a registrant credits model.

Each credit allows you to register one participant on the platform.

Organizations purchase credit packages and can use them to manage one or multiple events during their validity period.

This model allows organizations to pay according to the number of registrants they manage, instead of paying for each event separately.

${color}[#000000](How credits work)

Credits are used when a person registers for an event through the registration page.

For example:

If an event has 200 registrants, 200 credits are used.
If you organize several events during the year, credits are consumed as people register for each one.

Credit packages have annual validity, so they can be used across different events during that period.

${color}[#000000](What the platform includes)

With Peewah you can manage events from a single platform:

Event registration pages
Custom forms
Registrant management
Email communications
Attendance certificates
Check-in with QR codes
Reports and data export

These tools are used by universities, professional associations, and companies to manage conferences, seminars, courses, academic events, and corporate events.

${color}[#000000](How to choose the right package)

The size of the credit package mainly depends on:

The number of events you organize per year
The estimated number of registrants
The features you need

If you're not sure how many cr

Question 4

What the event readiness score tells you

Accepted Answer

When you open an event, the first thing on Overview is its readiness score: a percentage and a summary of what is missing.

Peewah checks your event automatically and flags what is worth fixing before it starts. Click See all validations for the full detail.

The four kinds of notice

| | What it means | |---|---| | 🔴 Critical | Something that will fail. Fix these before you publish or before the day arrives | | ⚠️ Warnings | Will not break the event but will almost certainly cost you — a missing detail, an incomplete setting | | 💡 Recommendations | Improvements, not errors. Things that make the event look and work better | | ✅ Complete | Already fine. Useful for knowing what you do not have to check again |

How to use it

Do not wait for 100%. Many recommendations are optional depending on the event — a virtual event does not need the same things as an in-person one.

What is worth doing: arrive at the day of the event with zero criticals and every warning read at least once — even if you decide to leave some as they are, having read them.

💡 Check it twice: once when you finish setting up, and again a few days before the event. Something almost always changed in between — you added tickets, moved the date, changed a stage — and the validations update with it.

If you just changed something and it is not reflected, use Refresh to run the check again.

Need help?

Write to us at **soporte@peew

Question 5

How to set up attendance certificates

Accepted Answer

Peewah generates attendance certificates automatically. They are published in the Event app, where attendees claim them using the email they registered with.

Set them up at Registration → Certificates, on the Configuration tab.

1. What goes on the certificate

Define the data that appears on it, add extra fields if you need more information, and configure the template in the editor.

2. The background

Upload the background image the certificate is built on. Everything else is drawn over it, so leave clear space where the name and the text will land.

3. Who qualifies

You can require a minimum number of activities attended before someone can claim their certificate.

🔴 The setting that causes the most support tickets

The minimum-activities requirement changes who counts as an attendee.

Minimum greater than zero → only people who checked in to at least that many sessions get a certificate.
Minimum set to zero → everyone who registered gets one, whether or not they showed up.

If you require activities, check-in has to have worked. And check-in only records against sessions that were marked for check-in when you built the schedule — under General → Schedule, in the field that sets where each activity is used.

So the chain is:

activity marked for check-in
   → attendance can be recorded
      → it counts toward the minimum
         → the person can claim their certificate

**If the first

Question 6

How to add teammates to your event

Accepted Answer

You can give other people access to help you run an event. They get into the event dashboard from their own account and work alongside you.

Adding someone

1. Open the event and go to Team. You will see everyone who currently has access.

2. Click New member.

3. Enter the email address of the person you want to add, and save.

🔴 They need a Peewah account first

The email you enter has to belong to an existing Peewah account. Adding an address that has never signed up does not send an invitation and does not create anything.

So the order is: they create their account at app.peewah.co and confirm their email, then you add them. Doing it the other way round looks like it worked and silently does not.

💡 Use the address they actually signed up with. A work address and a personal one are two different accounts, and adding the wrong one gives access to nobody.

Need help?

Write to us at soporte@peewah.co and our team will get back to you.

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