Peewah generates attendance certificates automatically. They are published
in the Event app, where attendees claim them using the email they
registered with.

Set them up at Registration → Certificates, on the Configuration tab.

1. What goes on the certificate

Define the data that appears on it, add extra fields if you need more
information, and configure the template in the editor.

2. The background

Upload the background image the certificate is built on. Everything else is
drawn over it, so leave clear space where the name and the text will land.

3. Who qualifies

You can require a minimum number of activities attended before someone can
claim their certificate.

🔴 The setting that causes the most support tickets

The minimum-activities requirement changes who counts as an attendee.

• Minimum greater than zero → only people who checked in to at least

that many sessions get a certificate.

• Minimum set to zero → everyone who registered gets one, whether or

not they showed up.

If you require activities, check-in has to have worked. And check-in only
records against sessions that were marked for check-in when you built the
schedule — under General → Schedule, in the field that sets where each
activity is used.

So the chain is:

activity marked for check-in
   → attendance can be recorded
      → it counts toward the minimum
         → the person can claim their certificate

If the first link is wrong, the whole chain fails, and you find out when
people start asking where their certificate is.

💡 The screen shows a live count of how many registrants will receive a
certificate under your current settings. Look at it before you publish. If
it says a number far below your attendance, something in the chain is broken.

4. The survey is part of the flow

Attendees complete the event evaluation survey before they can download their
certificate. This is not a setting you turn on — with certificates active, it
is a required step.

💡 Write the survey before you publish the certificates. It is the last
thing people pass through on their way to something they want, so it is where
you get your highest response rate of the whole event — and the only moment
you get it.

5. Publish or send

Once configured you can publish the certificate to the Event app, where
attendees claim it, or send certificates to all attendees at once after the
event.

How an attendee claims theirs

From the Event app, under Downloads: they see the available
certificates, complete the survey, and download.

Why someone cannot download theirs

When an attendee tells you the certificate will not come out, it is one of
four things, and the app tells them which:

💡 The most common one is the first, and it is not a problem: people go
looking for their certificate during the event. It appears on its own once
the event ends.

Need help?

Write to us at [email protected] and our team will get back to you.

Updated on: 09/26/2026