🔴 Peewah is not the event organizer

Peewah is the software organizers use to run their events — registration,
tickets, check-in. We do not organize, produce or host the events themselves.

The organizer is responsible for the event and for the policies that affect
attendees, including refunds.

This matters because it determines who can actually help you.

Payments

When an event charges for tickets, the payment is processed by an external
payment provider, and the money belongs to the organizer. Peewah handles
the registration and collection technology around it.

Refunds

The refund policy is set by each organizer, not by Peewah. There is no
single policy across events.

To request a refund, contact the event organizer directly. They decide
their policy, communicate it, and carry out refunds when they apply. Peewah can
support the technical side of a refund when the organizer asks us to.

💡 Look for the policy before you buy. Organizers usually state it on the
event page or in the confirmation email. Whether a ticket is refundable is
much easier to establish before the purchase than after.

If an event is cancelled

The organizer must notify attendees and handle refunds according to applicable
law.

Where Peewah can help

Write to us if you cannot access an event, hit an error in the
platform, or need help checking your registration or ticket. If it helps
resolve things, we can reach out to the organizer on your behalf.

The full terms

📄 Peewah Terms and Conditions

Need help?

Write to us at [email protected] and our team will get back to you.

Updated on: 09/26/2026