> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ayuda.peewah.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Something went wrong with an event

**Start with the event organizer.** They ran the event, and anything about how
it went — the content, the venue, the schedule, a speaker who did not show,
your money — is theirs to resolve.

Peewah is the platform they used to manage registration. **We are not the
organizer.**

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# When to write to us instead

- **You cannot get into the event** — the link does not work, the stream will
  not load, your QR code will not scan
- **Something in the platform is broken**
- **You need help checking your registration or your ticket**

Write to **soporte@peewah.co**.

> 💡 **Tell us the event name and the email address you registered with.**
> Those two things let us find your registration immediately; without them the
> first reply is us asking for them.

If it helps resolve your case, we can contact the organizer on your behalf.

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# Need help?

Write to us at **soporte@peewah.co** and our team will get back to you.

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